Shipping policy
SHIPPING & DELIVERY POLICY
SHIPPING AREA
The Relic Detail currently ships within the United States only. We do not currently offer international shipping.
PROCESSING TIME
Each vintage and antique item is carefully inspected and securely packed before shipment.
• Standard orders are normally processed within 2–4 business days.
• Large, fragile, or unusually shaped items may require up to 5 business days for specialized packing.
Processing time is separate from carrier transit time. Business days exclude weekends and holidays.
SHIPPING RATES
Most products are charged a flat shipping rate based on the total product weight:
• Up to 5 lb: $14.95
• Over 5 lb through 10 lb: $24.95
• Over 10 lb through 20 lb: $49.95
• Over 20 lb through 40 lb: $79.95
• Over 40 lb: $129.95
Selected lighting products include standard shipping in the listed purchase price and display free standard shipping at checkout.
The shipping amount shown at checkout is the amount charged for standard delivery. Customers will not be charged an additional standard-shipping fee after completing checkout.
CARRIERS AND DELIVERY
Orders may ship through USPS, UPS, or FedEx depending on the item’s dimensions, weight, fragility, value, and destination. Tracking information will be emailed when the shipping label is created.
Estimated delivery dates are estimates provided by Shopify or the carrier and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery.
FREIGHT AND OVERSIZED ITEMS
Items requiring freight, local delivery, or special arrangements will be identified in the product listing whenever applicable. Please contact us before purchasing an item identified as requiring special delivery so that availability, cost, and timing can be confirmed.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if an address correction is needed. Once an order has shipped, we cannot guarantee that an address can be changed or redirected. Additional carrier charges caused by an incorrect address may be the customer’s responsibility.
DAMAGED PACKAGES
Please inspect your order immediately upon delivery. If an item arrives damaged, contact us through our Contact page within 48 hours of delivery.
Keep the item, shipping box, packing materials, and labels. Provide clear photographs of the item, exterior and interior packaging, shipping label, and visible damage. Do not discard packaging or return the item until you receive instructions, because the carrier may require the original materials for a claim.
Because many of our pieces are one of a kind, an identical replacement may not be available. We will review the circumstances and provide an appropriate resolution.
LOST OR MISSING PACKAGES
If tracking shows that a package is delayed, lost, or delivered but cannot be located, contact us promptly. We will assist with reviewing the tracking information and opening a carrier inquiry or claim when appropriate.
Customers should also check around the delivery location, ask household members or neighbors, and contact the local carrier office. We strongly recommend using a secure delivery address for valuable purchases.