Refund policy
RETURN & REFUND POLICY
The Relic Detail accepts eligible returns requested within 7 calendar days of delivery.
Because our vintage and antique pieces are unique and pre-owned, age-related wear, patina, variations, and imperfections described or photographed in the product listing are not considered defects.
RETURN ELIGIBILITY
To qualify for a return:
• Contact us through our Contact page within 7 calendar days of delivery.
• The item must be returned in the same condition in which it was received.
• The item must be securely repacked using its original packaging and protective materials.
• Proof of purchase is required.
• The return must be approved before it is shipped.
RETURN SHIPPING AND REFUNDS
Buyers are responsible for return shipping costs for approved discretionary returns. Any shipping charges paid at checkout are non-refundable.
For products sold with shipping included in the purchase price, the actual original outbound shipping cost may be deducted from the refund for a discretionary return. We strongly recommend using a trackable and insured return-shipping service. The buyer is responsible for the item until it is delivered back to us.
After the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on the bank or card issuer.
DAMAGED, INCORRECT, OR MATERIALLY MISREPRESENTED ITEMS
Please inspect your order upon delivery. If an item arrives damaged, is incorrect, or is materially different from its listing description, contact us through our Contact page within 48 hours of delivery.
Please retain the item and all original packaging and provide clear photographs of the item, shipping box, packing materials, and damage. Do not discard the packaging or return the item until you receive instructions from us, as the carrier may require it for an insurance claim.
NON-RETURNABLE ITEMS
Final-sale items, gift cards, and items altered, repaired, used, or damaged after delivery cannot be returned. Returns requested after the 7-day period cannot be accepted except where otherwise required by law.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Orders may be canceled only before fulfillment or shipment begins. Once an order has entered fulfillment or shipped, the return policy above applies.
Nothing in this policy limits any rights provided under applicable law.